1. DEFINITIONS

Within this document, the following terms shall be interpreted according to the definitions below, regardless of the geographical, linguistic, or translation context:

• "ZEN Reminder" (or the "Platform"): Collectively represents the software, website (zenreminder.com), mobile applications (Android, iOS), server infrastructure, APIs, databases, services, and all related functionalities made available by the Operator.
• "The Service": All assistance, processing, scheduling, and data transmission services offered by the Platform to the User.
• "User": Any natural person or representative of a legal entity who accesses, installs, creates an account, or uses the Service in any way.
• "Account": The personalized and secure section within the Platform, unique to each User, accessible via credentials (email, password, third-party authentication), where their settings and data are stored.
• "Content": Any text, audio file, voice recording, image, geographic coordinate, information, or data entered by the User or automatically generated for them through the Service.
• "Artificial Intelligence" (or "AI"): The algorithms, language models, and automated systems used by the Platform for natural language processing, interpretation of commands (voice or written), and the generation or structuring of results.
• "Reminder Command" (or "Reminder"): The general data structure (the core concept) created by the User through voice or written input, which defines the intent to be notified regarding a specific event, task, or action. A single Reminder is a parent element that can contain, generate, or schedule one or more distinct Alerts/Alarms, depending on the context, parameters, and rules established by the User.
• "Alert" (or "Alarm"): The final technical notification event actually triggered on the User's mobile device or terminal (for example: via Google FCM - Firebase Cloud Messaging, push notifications, sound signals, or vibrations) with the purpose of waking/activating the application and warning the User. The Alarm represents the physical execution and visual/auditory reception of the Reminder on the device screen.
• "Time Alarm": The alert scheduled to trigger at a specific calendar date and an exact hour, minute, and second (or at repetitive intervals), monitored and sent from the server.
• "Location Alarm": The alert conditioned by geographic coordinates (geofencing), which triggers exclusively at the moment the User's device detects arrival, departure, or presence within a specific determined physical perimeter (e.g.: "when I arrive at Dedeman").
• "Third-Party Alarms" (or "Shared Alarms"): Alerts set by one User but intended to be transmitted, shared, or triggered on the devices of other Users/clients within the platform, based on an agreement or an interconnection accepted by them.
• "Own Alarms": Alerts created by the User exclusively for their own device and their own Account.
• "Whispered Pre-alarms": Preliminary notifications, with low volume, discrete or specific, issued at a certain time interval before the main Alarm, having the role of subtly warning the User.
• "Memory Training": A pedagogical or cognitive function based on repetition algorithms and successive recall techniques for Alerts, used with the purpose of helping the User consolidate the retention of certain information or habits through repeated interactions with the Service.

2. SERVICE OPERATOR

The ZEN Reminder service is the exclusive property of and is legally operated by the platform owner, hereinafter referred to as the "Operator". The Operator ensures the technical administration, infrastructure maintenance, and development of functionalities intended for users.

In accordance with applicable legislation regarding information transparency and consumer protection, the complete and updated legal identification data of the Operator — including the official name of the entity, legal form of organization, unique tax registration code, registered office, and direct contact details (email address, electronic forms, or telephone numbers, as applicable) — are made available to the public in a transparent and permanent manner.

This information can be consulted directly by accessing the special "Contact" section, available in the main menu of the official website (zenreminder.com) or within the dedicated sections of the official mobile applications.

3. SERVICE DESCRIPTION

ZEN Reminder represents an advanced technological platform designed as a system for assistance, personal organization, memorization, and warning. The platform provides Users with software tools for creating, structuring, managing, and automatically triggering Reminder Orders and their associated Alerts/Alarms.

3.1. Main functionalities and triggering criteria

The platform allows the configuration and administration of Alerts through the use of an extensive range of parameters, criteria, and technologies, including, but not limited to:

• Time and periodicity: Scheduling Alerts at exact dates and times, specific minutes and seconds, as well as configuring repetitive, daily, weekly, monthly, or personalized intervals.
• Location and Geofencing: Triggering Alerts conditioned by the detection of the mobile device's geographical coordinates, specifically upon entering, exiting, or being present within a predefined physical perimeter.
• Context and status: Adapting or prioritizing Alerts based on detected activity, device status, or specific usage scenarios.
• People and interconnection: The possibility to associate Alerts with certain contacts or entities, as well as transmitting or sharing Alerts to/with other Users within the Platform (Third-party or Shared Alarms).
• Voice commands and audio processing: Capturing, recording, and interpreting dictations or commands expressed verbally by the User for the automatic generation of Reminders.
• Text input and digital interface: Manual creation of Reminders through the keyboard and visual elements within the application.
• Artificial Intelligence (AI) assisted functionalities: Utilizing natural language processing algorithms to analyze the entered text or voice, automatically extracting intent, time parameters, locations, or logical details to correctly structure the Alarms.
• Whispered Pre-alarms and Memory Training: Issuing discrete, preliminary notifications and using cognitive techniques based on repetition to consolidate the User's retention of information.

3.2. Disclaimer regarding delivery and execution

ZEN Reminder does not guarantee and does not promise that all Alerts will be processed, delivered, displayed, or executed absolutely in any situation or in a timely manner. The Service is designed exclusively as an auxiliary assistance tool and must not be used as a critical safety or monitoring system.

3.3. Technical dependencies and external factors

The optimal, correct, and continuous operation of the Service and the effective delivery of Alarms to the User's device depend critically on a series of external factors, independent of the Operator's control. The User understands and accepts that the Service may be affected, interrupted, or blocked by:

• Internet connection: The quality, availability, and stability of the User's mobile data or Wi-Fi connection, necessary for synchronization with the Platform's servers.
• Third-party infrastructure and services: The operation of push notification systems belonging to global providers, such as Google FCM (Firebase Cloud Messaging), Apple APNs (Apple Push Notification service), as well as map, geolocation, or voice recognition and context-based information processing services provided by third parties or Artificial Intelligence (AI).
• Permissions granted to the application: The security and privacy settings of the operating system (Android, iOS). To function, the application requires explicit granting of permissions for access to location (including in the background), microphone, storage, sending push notifications, and the exclusion of the application from battery optimization/saving systems that may kill background processes.
• Device status and operation: The hardware and software integrity of the User's terminal, the volume set on the device, "Do Not Disturb" mode activated, lack of storage space, or local technical malfunctions.
• Server availability and maintenance: Temporary interruptions of the Service caused by technical maintenance work, software updates, cyber attacks, or cases of force majeure affecting the Operator's data centers.

4. ELIGIBILITY AND LEGAL CAPACITY

To access, download, install, or use the ZEN Reminder Service in any way, you must cumulatively meet the eligibility criteria mentioned in this section. By continuing to use the Platform, you represent and warrant on your own responsibility that you meet all these legal conditions.

4.1. Age criteria and protection of minors

The Service is not directed at and is not designed to be used by minor children. To create an Account and use the Service, you must:

• Be at least 16 years of age (or the minimum legal age permitted by the applicable law in your residential jurisdiction to validly express your consent regarding information society services and the processing of personal data, without requiring parental authorization).
• If you are between the ages of 13 and 16 (or equivalent limits under local law), you may use the Service exclusively under the supervision and with the express consent of a parent or legal guardian, who automatically agrees to be legally bound by these Terms and Conditions.
• The Operator does not knowingly collect data from individuals who do not meet these age limits. If we identify that an Account has been created by an ineligible person, we reserve the right to immediately delete the Account and all associated data without any prior notice.

4.2. Legal capacity to contract

The User declares that they have full legal capacity to act and sign according to the applicable law. You are not entitled to use the Service if:

• You have been suspended or permanently restricted in the past from using the ZEN Reminder Platform for violating our policies.
• You are subject to international sanctions, embargoes, or legal restrictions that prohibit your access to software services, mobile applications, or technological platforms within the European or Global space.

4.3. Accuracy and truthfulness of information

It is a mandatory condition that all information provided during the registration process, Account creation, or use of the Service (including name, email address, or billing data) be real, accurate, complete, and constantly updated. The use of false identities, temporary email addresses, or the unauthorized assumption of the identity of another natural or legal person constitutes a serious breach of this agreement and may result in civil or criminal liability.

4.4. Representation of legal entities (Companies / Organizations)

If you access or use the ZEN Reminder Service on behalf of, in the interest of, or as a representative of a commercial company, association, foundation, or any other entity with legal personality:

• You expressly declare and warrant that you are legally authorized (by mandate, power of attorney, employment contract, or status as an administrator) to accept these Terms and Conditions on behalf of that entity.
• By this acceptance, the legal entity you represent fully assumes all obligations and liabilities arising from the use of the Service, and the terms "User" or "you" shall collectively refer to both the natural person operating the application and the represented company.

5. ACCOUNT CREATION, SECURITY, AND ADMINISTRATION

To access the full spectrum of functionalities of the ZEN Reminder Platform, the User must complete the registration procedure and create a personal Account. Access to the Account is strictly nominal and non-transferable.

5.1. User Responsibilities regarding security

From the moment the registration process is completed, the User becomes solely and fully responsible for the administration and security of their Account. Specifically, the User assumes exclusive obligation for:

• Maintaining the confidentiality of authentication data: Protecting passwords, access keys, or third-party authentication credentials (such as Google or Apple accounts). The User is strictly prohibited from disclosing, selling, renting, or sharing this data with any third party.
• All activities carried out through the Account: Any Reminder order, scheduled Alert, setting modification, or financial transaction performed from within the Account is legally considered to be the direct action of the account-holding User. The Operator cannot be held liable for any damage caused by the unauthorized use of the Account.
• Permanent updating of information: The obligation to immediately modify and correct the data associated with the Account (such as changing an email address that has become inactive) to ensure the maintenance of official communication channels.

5.2. Notification of security breaches

The User is obliged to contact and notify the Operator immediately, through the "Contact" section, if they have reasonable suspicions or find that the security of their Account has been compromised, including in cases of loss, theft, unauthorized disclosure of credentials, or unauthorized access manifested within the Account.

5.3. The Operator's right to suspend and close the Account

To ensure the integrity of the Platform, the security of other users, and compliance with the law, the Operator reserves the discretionary right to temporarily suspend, partially restrict, or permanently close any Account, without any obligation for compensation or notice, in the following scenarios:

• If it is found that the data provided during the creation or editing of the Account is false, fictitious, expired, or intentionally misleading.
• If the Account is used in an abusive, fraudulent manner, contrary to good practices, or for the purpose of disrupting the technical infrastructure of the ZEN Reminder servers (such as denial-of-service attacks, Alert spam, or reverse engineering).
• If there are clear indications that through the Account, the intellectual property rights of third parties or the provisions of the Acceptable Use section of this agreement are being violated.

The permanent closure of the Account for reasons of abuse or fraud entails the immediate loss of access to all stored data, Reminder history, and active subscriptions, without the possibility of recovery or refund of the amounts paid.

6. SUBSCRIPTIONS AND PAYMENTS

The ZEN Reminder platform can be downloaded or used for free in a standard version, but access to certain advanced features, extended Artificial Intelligence modules, superior storage capacities, or special types of Alerts is subject to the purchase of paid subscriptions (hereinafter referred to as “Subscriptions”).

6.1. Rates, benefits, and price changes

Prices, pricing structure, specific benefits included, as well as the duration of each type of Subscription are displayed transparently, clearly, and explicitly within the mobile application or on the official website at the time of purchase.

All prices include mandatory taxes according to the applicable tax legislation in the User's jurisdiction, unless otherwise specified. The Operator reserves the right to modify rates or introduce new types of Subscriptions at any time; any price change will become applicable exclusively for future billing periods, with the User being notified in advance in accordance with the rules of the commercial platform used.

6.2. Payment processing and third-party providers

Financial transactions related to the purchase of Subscriptions are not managed directly by the Operator, but are fully mediated and processed through secure payment ecosystems and platforms belonging to authorized third parties. These include, but are not limited to:

• Google Play Billing: For purchases made through devices with the Android operating system;
• Apple App Store In-App Purchase: For purchases made through devices with the iOS operating system;
• Other authorized payment processors: Integrated directly on the website or in the application for the secure settlement of transactions via bank card or other electronic payment methods.

By initiating a payment, the User automatically accepts the terms, commercial conditions, and privacy policies of the third-party processor involved in that transaction.

6.3. Security of banking data

To ensure the best possible protection of Users' financial data, ZEN Reminder does not collect, process, or store complete bank card data on its servers (such as the full card number, expiration date, or CVV/CVC security code). All such sensitive data is entered directly into the secure and encrypted interfaces of the payment processors mentioned above, which operate in accordance with international industry security standards (PCI-DSS).

7. AUTOMATIC RENEWAL AND CANCELLATION OF SUBSCRIPTIONS

To ensure the continuity of the Service and avoid interruption of access to advanced features or the triggering of critical Alerts, all paid Subscriptions are configured, as a general rule, with the automatic renewal option.

7.1. Recurring billing mechanism

Upon expiration of the initial Subscription period (whether monthly, quarterly, annual, or otherwise), it will be automatically extended for a period of time identical to the initial one. The cost for the new billing interval will be automatically withdrawn from the account or card associated with the User, using the same standard rates applicable to that type of Subscription, unless otherwise expressly agreed or if the Subscription was validly cancelled before the processing date.

7.2. User's sole responsibility regarding cancellation

The User has full control over their Subscription and is solely and exclusively responsible for managing, monitoring billing cycles, and requesting the cancellation of the automatic extension.

• The request to cancel the automatic renewal must be submitted or operated at least 24 hours before the date and time the next withdrawal of funds is scheduled (or according to the specific terms established by Google Play or Apple App Store).
• If the Subscription was purchased through the Google Play Store or Apple App Store, the cancellation cannot be performed by the Operator, but must be carried out directly by the User, from the dedicated subscription management section within their Google account or Apple ID.
• If the Subscription was purchased directly from the official website through other integrated payment processors, the cancellation will be carried out through the settings in the ZEN Reminder User Account control panel or by following the instructions received via email at the time of purchase.

7.3. Effects of cancellation

Following the deactivation of the automatic renewal option, the User will retain the right of full access to the premium features of the Service for which they have already paid, until the end of the current billing period. Upon reaching this date, the Account will be automatically switched to the free (standard) version, which may lead to the limitation or suspension of certain modules (including advanced AI functions, Third-Party Alarms, or certain specific Alert settings).

8. REFUND POLICY

This Refund Policy is drafted in accordance with consumer protection legislation and regulates the financial conditions under which amounts paid for ZEN Reminder Services may be returned. By purchasing a Subscription, the User expresses their express agreement regarding these commercial rules.

8.1. Jurisdiction of App Stores (Google and Apple)

If the Subscription or paid service was purchased through a third-party distribution platform, the process of analysis, approval, and execution of any refund request is entirely governed by the commercial terms and specific policies of that platform.

• Purchases via Google Play Store: Refund requests are subject to Google's policies. The User must request the return of funds directly through the tools provided in their Google Play account.
• Purchases via Apple App Store: All transactions made on iOS devices are controlled directly by Apple. The ZEN Reminder Operator does not have the technical or legal capacity to process or run refunds for Apple transactions. The User must submit the request to Apple support (reportaproblem.apple.com).

8.2. General Non-Refundable Rule

To the maximum extent permitted by applicable law and except as otherwise expressly provided, all Subscription purchases within the Platform are final and non-refundable. Specifically:

• Already consumed periods: No proportional (pro-rata) refunds will be granted for periods of time within an active Subscription in which the User did not actually use the application or did not benefit from Alerts.
• Services already provided: From the moment premium features (such as AI queries or server resource allocation for time and location Alarms) have been made available to the Account, the service is considered fully executed.
• Third-party fees and commissions: Payment processing fees, bank commissions, or currency exchange differences charged by financial institutions or third-party processors cannot be recovered or refunded by the Operator.

8.3. Legal Right of Withdrawal (European Union Consumers)

According to European Union consumer rights regulations (Directive 2011/83/EU), consumers generally have the right to withdraw from a distance contract within 14 days, without providing a reason.

Critical exception regarding digital content: The User expressly understands and accepts that, by immediately activating a premium Subscription and by starting to use digital functionalities (such as generating AI-assisted Reminders or configuring cron processes for scanning Alerts), they lose their legal right of withdrawal from the contract, as the delivery of digital content begins with their express prior consent.

8.4. Mandatory Consumer Rights

No provision within these Terms and Conditions is intended to limit, exclude, or modify the mandatory legal rights (statutory rights) that the User benefits from as a consumer under the local laws applicable in their jurisdiction, rights which cannot be waived by contract.

9. ACCEPTABLE USE POLICY

To maintain a safe, legal, and trustworthy environment within the Platform, all Users are required to use the ZEN Reminder Service in good faith, within the limits of the law, and respecting the rights of others. Use of the Service is strictly conditional upon compliance with the rules in this section.

9.1. Prohibited Activities and Conduct

It is strictly forbidden to use the Service (including entered texts, transmitted voice recordings, or scheduled Alerts) for:

• Illegal or criminal activities: Planning, facilitating, promoting, or executing any acts that violate local, national, or international legislation in force.
• Harassment, threats, and abuse: Creating shared Alerts or Reminders for the purpose of harassing, intimidating, threatening with acts of violence, bullying, or stalking another person.
• Fraud and deception: Using the platform to mislead other people, assuming false identities, phishing practices, or pyramid schemes.
• Distribution of harmful elements (Malware): Introducing scripts, malicious links, viruses, Trojan horses, computer worms, or any other technologies designed to disrupt or destroy the functioning of computer systems.
• Attacks and unauthorized access: Attempts to gain unauthorized access to ZEN Reminder servers, databases, APIs, or source code, or scanning for vulnerabilities without the written consent of the Operator.
• Infringement of third-party rights: Transmitting Content that violates copyrights, trademarks, patents, trade secrets, or the right to privacy and one's own image of any person.
• Offensive and defamatory content: Generating messages, notes, or alerts of a deeply obscene, pornographic, racist, xenophobic, discriminatory, hate-inciting nature, or which infringe upon human dignity.
• System exploitation and Spam: Sending mass notifications, unsolicited commercial messages, or using automated scripts/bots to generate thousands of Alerts per second, actions that can overload ZEN Reminder's cron jobs and servers.
• Reverse Engineering: Decompiling, disassembling, extracting code from Android/iOS applications, or copying the command interpretation algorithms and business logic of the Platform.

9.2. Monitoring, Content Removal, and Punitive Measures

Although the Operator does not have a general legal obligation to proactively monitor all Content entered by Users (being protected by data confidentiality), it uses automated scanning systems (including AI modules) to detect abuse and may act following reports or official complaints.

In the event that it is identified or there are reasonable suspicions that a User has violated any of the rules above, the Operator reserves the absolute right to implement the following measures, without any prior notification, without notice, and without the obligation to return funds for active Subscriptions:

• Immediate deletion or modification of Content, Reminders, or Alerts considered non-compliant;
• Temporary or permanent restriction of access to certain functionalities (such as blocking voice commands or the Third-Party Alarms function);
• Immediate suspension or permanent closure of the User Account;
• Reporting suspicious activities to the competent authorities (Police, Prosecutor's Office, cybersecurity institutions) and full cooperation with them by providing logs and data necessary for the investigation.

10. ARTIFICIAL INTELLIGENCE (AI) ASSISTED FEATURES

The ZEN Reminder platform integrates and uses advanced mathematical models, natural language processing algorithms, and Artificial Intelligence systems (hereinafter referred to as "AI") provided by global partners or developed internally. These systems are intended to collect, analyze, and structure data, interpret Users' textual or voice commands, and automate the configuration of Alerts.

10.1. AI Autonomy and limitation of technical control

The User expressly understands and accepts a critical technological fact: The Operator does not directly generate the responses or interpretations provided by the AI and does not have absolute, real-time control over how the AI algorithms process, interpret, or respond to individual queries.

The AI system operates automatically based on the data entered directly by the User. Therefore, the Operator cannot be held responsible for nuances, logical deviations, associations, or unpredictable messages resulting from the dynamic interaction between the User and Artificial Intelligence. The User assumes full responsibility for how they choose to instruct, query, and use the AI modules within the application.

10.2. Acceptance of technological risks and limitations

By using the Service, the User confirms that they have acknowledged, understand, and fully accept the following intrinsic limitations of Artificial Intelligence-based technology:

• Presence of errors and hallucinations: Results, texts, or logical structures generated by AI may contain material errors, factual inaccuracies, omissions, or technical anomalies (known in the industry as "AI hallucinations").
• Misinterpretation of commands: AI may completely, partially, or distortedly misinterpret the User's voice or written commands, leading to the setting of Alerts at the wrong times, in incorrect locations, or with messages that do not comply with the User's real intention.
• Absence of professional advice: No response, text, advice, or suggestion generated by AI through ZEN Reminder constitutes and must not be interpreted under any circumstances as legal, medical, financial, psychological, or professional advice. The platform does not replace the opinion of authorized specialists in these critical fields.
• Exclusive obligation to verify: The User bears the sole and absolute responsibility to examine, verify, and approve the correctness of the parameters extracted by the AI (date, hour, minute, second, geographical perimeter, Alert text) before permanently saving the Reminder in the Platform and before acting based on this information.

10.3. Total disclaimer of liability for User decisions

The Operator is completely exonerated from any legal or material liability for any direct or indirect damages, financial losses, moral prejudice, accidents, or missed opportunities that may occur as a result of the User's reliance on the results provided by the AI, the misinterpretations of the algorithms, or the faulty execution of an Alarm structured by Artificial Intelligence.

11. REMINDERS AND NOTIFICATIONS. DISCLAIMER OF CRITICAL RISKS

The ZEN Reminder system is designed and developed to function as a secondary and auxiliary tool for personal organization, productivity, and cognitive support. The platform utilizes automated background processes (cron jobs) that run at regular intervals (for example, every 10 seconds) to check the server database and send Alerts to client devices via push notification services (such as Google FCM).

11.1. Technical limitations and absence of delivery guarantees

Although the Operator makes all reasonable technical and commercial efforts to ensure the correct processing and transmission of all notifications, the User understands and accepts that the environment of mobile communications and internet networks involves multiple independent variables. Therefore, the Operator does not guarantee, promise, or assume the legal obligation that:

• All notifications will be received: Transmission may be blocked, rejected, or lost on the path between our servers, mobile phone networks, third-party servers (Google/Apple), and the User's terminal device.
• All notifications will be received on time: Technical delays may occur in processing message queues, latencies in the mobile data or Wi-Fi network, or delays caused by the mobile device's internal power management systems (Doze Mode), which may postpone the waking and activation of the application.
• Notifications will function under any conditions: Time zone changes, lack of GPS or GSM signal, local hardware errors, lack of background execution permissions, or the forced closing of the application by the operating system can completely cancel the triggering of any Alarm (be it time-based, location-based, or a whispered pre-alarm).

11.2. Prohibition of use in high-risk scenarios (High-Risk Activities)

Due to the inherent technological limitations described above, it is strictly forbidden to use the Service as a sole, primary, or safety system for managing activities where an error, delay, or failure to deliver a notification could produce serious, irreversible, or fatal damage. The User understands that ZEN Reminder must not be used for:

• Medical situations and treatment schemes: Health monitoring, administration of survival-critical medication, or scheduling vital medical interventions.
• Emergency and rescue situations: Alarm systems for fire, burglary, accidents, natural disasters, or requesting emergency assistance.
• Personal safety and protection: Monitoring the physical safety of the User or other persons (including children, the elderly, or dependent persons).
• Critical, professional, or financial obligations: Legal deadlines, high-value stock market or banking transactions, flights or travel of major importance, where missing the Alert produces substantial financial losses.
• High-risk activities: Operating heavy machinery, navigation, driving vehicles under special conditions, or any other sensitive industrial or logistical processes.

11.3. Total assumption of risk by the User

The User consciously and fully assumes the risk of using this application. It is the User's sole responsibility to set up redundant backup systems (such as classic hardware alarms, physical agendas, or certified monitoring systems) for all critical aspects of their personal or professional life. The Operator shall not be held liable in any form (civil, tort, or criminal) for the direct or indirect consequences of the failure, delay, or malfunction of any Alarm.

12. INTELLECTUAL PROPERTY RIGHTS

The entire ZEN Reminder Platform, as well as all its component elements, are protected by national and international legislation regarding copyright, trademarks, patents, trade secrets, and other intellectual property rights.

12.1. Ownership of rights

All intellectual property rights, copyrights, and other related rights over the elements mentioned below belong exclusively, fully, and absolutely to ZEN Reminder (or the Operator) or, as the case may be, to its authorized licensors:

• Software and Infrastructure: The source code and object code of the mobile applications (Android, iOS), server scripts, automated verification processes (cron jobs), APIs, and technical architecture.
• Design and Visual Identity: The graphical interface (UI/UX), visual elements, color schemes, layout, animations, icons, and web page design.
• Distinctive signs: The name "ZEN Reminder", logos, registered or unregistered trademarks, slogans, and associated branding elements.
• Algorithms and Innovation: The logic behind order processing, text/voice correlation rules, Memory Training algorithms, and Artificial Intelligence-assisted processing structures.
• Databases: The structure, organization, indexing, and management method of the databases used for storing or processing Reminders.
• Original content: All informative texts, guides, explanatory materials, technical documentation, or other materials created and published by the Operator within the Platform.

12.2. Granting of the usage license to the User

Subject to full and continuous compliance with the provisions of this agreement, the Operator grants the User a strictly limited license, having the following characteristics:

• Non-exclusive: The Operator may grant the same license to any other person.
• Non-transferable and non-sublicensable: The User may not sell, rent, or assign the right to use the application or their Account to anyone else.
• Revocable: The Operator may withdraw or cancel this license at any time, under the conditions of this document (for example, in case of abuse or non-payment).
• Limited purpose: The license is granted exclusively for downloading, installing, running, and using the Service for personal and legitimate purposes, on compatible mobile devices or terminals owned by the User, in accordance with the technological destination of the application.

12.3. Severe restrictions and prohibited actions

Except where there is a prior, explicit, and signed written agreement by the Operator, the User and any third party are strictly prohibited from performing the following actions, directly or through automated systems:

• Copying and reproduction: Total or partial multiplication of the Platform's code, design, or content.
• Modification and adaptation: Altering, translating, transforming, or creating derivative works based on the ZEN Reminder software or design.
• Decompilation and Reverse Engineering: Attempts to disassemble, decompile, extract, or decode the source code from the mobile applications or from the servers.
• Redistribution and commercialization: Selling, renting, distributing through unauthorized channels (modified APKs, third-party app stores), or making the Platform available to the public for their own commercial purposes.
• Removal of markings: Deleting, modifying, or hiding any copyright notices, trademarks, or other proprietary notices attached within the application or on the website.

Any unauthorized use of ZEN Reminder's intellectual property elements constitutes a serious breach of the contract and the laws in force, leading to the immediate cancellation of the usage license, the permanent blocking of the Account, and the obligation of the responsible party to pay damages, while the Operator also reserves the right to notify the criminal investigation authorities.

13. USER CONTENT AND GRANTING OF PROCESSING LICENSE

In the course of using the Service, the User may enter, record, upload, store, or transmit various data, such as written texts, recordings or voice commands, geographic coordinates, notes, tags, and other information (collectively referred to as “User Content”).

13.1. Retention of ownership rights

The Operator acknowledges and guarantees that the User fully retains ownership rights, including copyrights and any other intellectual property rights, over the Content that they legitimately enter into the ZEN Reminder Platform. The Operator does not claim any ownership rights over the User's personal data, texts, or audio files.

13.2. Granting of a limited technical license

In order for the Platform to technically execute the received commands, run automated background processes (cron jobs), and transmit Alerts to mobile devices, the User grants ZEN Reminder (the Operator) a global, royalty-free, non-exclusive, transferable (exclusively to technical partners or subcontracted cloud and AI infrastructure providers) license, strictly limited to the operational purposes of the Service.

This license is granted exclusively for performing the following necessary technical operations:

• Storage: Saving and hosting the Content (notes, alarm times, audio files, location parameters) on the Platform's secure servers or in the cloud infrastructure used by the Operator.
• Processing: Analyzing texts and voice through internal algorithms and Artificial Intelligence (AI) modules to extract intent, configure time parameters or geofencing, and run verification jobs every 10 seconds.
• Display: Visual or auditory playback of texts, notes, and alerts within the mobile application interface (Android, iOS) or the website, on devices connected to the User's Account.
• Transmission: Sending data and notification messages via the internet and third-party push notification services (such as Google FCM or Apple APNs) to wake the application and trigger the final Alarm on the device screen, as well as transmission to the terminals of other users in the case of the Third-Party or Shared Alarms option.

13.3. User Warranties regarding Content

The User expressly declares and warrants that they hold all necessary rights, licenses, consents, and authorizations to enter the Content into the Platform and to grant the Operator the technical license described above.

In the case of using the Third-Party or Shared Alarms function, the User warrants that they have the prior, explicit, and legal consent of the respective persons to enter their data or send them notifications, fully indemnifying the Operator against any claim regarding the violation of privacy or GDPR legislation originating from these third parties.

13.4. Termination of license and data deletion

The license granted to the Operator terminates when the User permanently deletes a specific Reminder from the application or requests the closure and complete deletion of their Account. However, the User accepts that certain data fragments may temporarily persist in system backups, created automatically for technological disaster recovery purposes, these copies being encrypted and periodically overwritten according to internal security policies.

14. SERVICES PROVIDED BY THIRD PARTIES

To ensure a complete technological experience and to provide complex functionalities (such as geolocation, maps, voice recognition, or the transmission of Alerts), the ZEN Reminder Platform integrates, uses, or refers to services, APIs, SDKs, and applications developed and operated by independent providers (collectively referred to as “Third-Party Services”).

14.1. Absence of control and warranties

The User understands and accepts that these Third-Party Services — which include, but are not limited to, operating systems (Android, iOS), Google FCM (Firebase Cloud Messaging) or Apple APNs push notification services, map services (Google Maps, Apple Maps), cloud hosting infrastructure, and external Artificial Intelligence models — are entirely owned and operated by entities independent of the Operator.

Consequently, the ZEN Reminder Operator:

• Does not exercise any technical, legal, or operational control over the functioning, code modifications, internal policies, or stability of Third-Party Services.
• Does not guarantee that these external services will be available uninterrupted, timely, secure, or error-free.
• Assumes no liability for any malfunctions, interruptions, quality degradations, or technical errors generated directly by these third-party providers, even if they directly affect the delivery or triggering of ZEN Reminder Alarms.

14.2. Subject to own terms and policies

Accessing and using functionalities that depend on Third-Party Services may be subject to commercial terms, licensing agreements, and privacy policies (including GDPR policies) belonging to the respective third-party providers.

It is the User's sole responsibility to consult, understand, and comply with the regulations imposed by these third parties (such as the Google Play or Apple App Store Terms of Use). By using ZEN Reminder, the User accepts that failure to comply with the terms imposed by third-party providers may lead to the automatic suspension of access to the correlated functionalities within our Platform.

14.3. Limitation of liability for third-party interactions

The Operator shall not be held responsible and cannot be sued for any direct or indirect loss, financial damage, or data security breach occurring as a result of the use, failure, or termination of service provision by third-party partners, or due to the way they manage their own platforms and databases.

15. SERVICE AVAILABILITY AND THE RIGHT TO TECHNICAL MODIFICATION

The Operator makes constant technical efforts to maintain the ZEN Reminder Platform operational 24 hours a day, 7 days a week. However, due to the complexity of the software architecture, dependence on internet networks, and the constant running of background processes (cron jobs), the Operator does not guarantee the uninterrupted, continuous, secure, or error-free provision of the Service.

15.1. Right to modify, update, and remove functionalities

To ensure technological evolution, cybersecurity, and application performance optimization, the Operator reserves the absolute and discretionary right to perform any of the following actions, at any time, without mandatory prior notice and without any obligation for financial or legal compensation to the Users:

• Modification of functionalities: Changing the way certain modules run, modifying the graphical interface (UI/UX), or restructuring the way voice and written commands are processed.
• System update: Releasing new versions of the mobile applications for Android and iOS or server scripts. The User has the obligation to constantly install the latest updates from the official stores to ensure compatibility and the correct functioning of Alarms.
• Removal of functionalities: Permanent withdrawal of certain modules, alerting options, or AI integrations, in the event they become technologically obsolete, are no longer commercially viable, or are restricted by third-party partners.
• Modification of technical parameters: Adjusting the frequency of scanning cron jobs (for example, modifying the standard 10-second check interval) or the storage limits for Reminders in the database, to optimize server resources.

15.2. Scheduled maintenance and temporary suspension

Access to the Account and the triggering of Alerts may be suspended or temporarily limited in the following situations:

• Routine technical maintenance: Scheduled work for database optimization, server cleaning, or applying security patches. The Operator will attempt, within technical possibilities, to carry out these works during low-traffic hours.
• Emergency interventions: Immediate suspension of the Service in case of detecting security breaches, DDoS cyberattacks, major hardware failures, or critical errors in the operating system.

15.3. Disclaimer of liability for interruptions

The User expressly accepts that the Operator is not responsible for any damage, loss of data, missed appointments or events, or financial prejudice resulting from:

• Incompatibility of the ZEN Reminder application with older or modified versions of Android or iOS operating systems;
• Interruption of the Service caused by failures at the data center level (cloud hosting) where our servers are hosted;
• Non-use or inability to use the application during periods of maintenance or temporary suspension.

16. COMPLETE DISCLAIMER OF WARRANTIES

This section establishes the legal limits of the technical and commercial commitments undertaken by the Operator. By accessing and using the Platform, the User declares that they understand and accept the specific nature of software services distributed via the internet and through application stores.

16.1. Provision of the service "As Is"

The ZEN Reminder Service, including mobile applications, the website, background processes (cron jobs), Artificial Intelligence modules, and all related functionalities, is provided "as is" and "as available."

The User uses the Service at their own exclusive risk. The Operator makes no promise or assurance that the Platform will fully meet the expectations, subjective requirements, or specific needs of each individual User.

16.2. Exclusion of express or implied warranties

To the absolute maximum extent permitted by applicable law in force, the Operator explicitly excludes any form of warranty, whether express, implied, statutory, or otherwise. Specifically, ZEN Reminder excludes any warranty regarding:

• Availability and continuity: There is no guarantee that the Service will be accessible in an uninterrupted, timely, secure manner, free of technical errors, software bugs, vulnerabilities, viruses, or that reported defects will be corrected within a certain timeframe.
• Accuracy and precision: There is no guarantee regarding the accuracy, factual correctness, or completeness of the data processed or extracted by the system (including the precision of geographic coordinates used for Location Alarms or the semantic interpretation performed by AI modules).
• Reliability of delivery: There is no guarantee that the network or servers will transmit Alerts and push notifications to the mobile device screen exactly at the configured second or minute, or that the application will be infallibly awakened in any usage scenario.
• Fitness for a Particular Purpose: There is no guarantee that the Service is suitable for a specific professional, commercial, or personal activity of the User, or that it can replace professional monitoring, security, or assistance systems.
• Compatibility: There is no guarantee that the application will function correctly on all mobile devices, tablets, or User terminals, or that it will be compatible with all customized versions (custom ROMs, manufacturer-modified systems) of the Android or iOS operating systems.
• Non-infringement: No warranties are provided that the use of automatically generated Content or AI functionalities does not infringe, in a collateral or unpredictable manner, upon the intellectual property rights of third parties.

16.3. Territorial legal limits

Certain jurisdictions or national legal systems do not allow the total exclusion of certain implied warranties or the limitation of consumers' legal rights. In such situations, the exclusions mentioned in this section shall apply exclusively to the maximum extent permitted by the law of those jurisdictions, with the remaining provisions remaining fully valid.

17. ABSOLUTE LIMITATION OF LEGAL LIABILITY

This section establishes the maximum ceiling of the Operator's financial and legal liability in relation to the User. The risk allocation provided in this article represents an essential element of the parties' agreement, as Subscription fees are calculated directly based on these limitations.

17.1. Exclusion of certain categories of damages and losses

To the maximum extent permitted by applicable law, ZEN Reminder (including the Operator, associates, administrators, employees, collaborators, or its technical partners) shall not be held liable, under any circumstances, for any type of damage, regardless of whether the Operator was previously warned about the possibility of such damages occurring.

The following are expressly excluded from any form of compensation:

• Data loss or corruption: Deletion, modification, alteration, or loss of Reminders, audio files, Alert history, or any User Content saved on the Platform, regardless of the technical cause (server errors, software bugs, cyber attacks).
• Direct or indirect financial losses: Loss of profit, revenue, capital, reduction in commercial value, or fines applied to the User by authorities or contractual partners.
• Loss of opportunities and time: Missing business opportunities, job interviews, tenders, contracts, flights, travels, or personal events of major importance due to the non-receipt or delay of an Alert.
• Business interruption: Total or partial cessation of workflow, operational blockages, or malfunctions in the User's professional or commercial activity.
• Loss or non-execution of notifications: Technical failure of the server or cron jobs to send the push signal or failure of the application to trigger the Alarm on the phone.
• Collateral and special damages: Any indirect, special, punitive, exemplary, incidental, related, or consecutive damages resulting from the use or inability to use the Service.

17.2. Maximum ceiling of financial liability (Cap on Liability)

Without prejudice to the limitations mentioned above, in the event that a competent court of law or a legal authority establishes that the Operator nevertheless has an obligation to compensate, the parties expressly agree that:

The total, cumulative, and absolute liability of ZEN Reminder (or the Operator), regardless of the legal basis of the action (contractual liability, tort, negligence, warranty, or any other form of liability), shall in no case and under no form exceed the amount actually and truly paid by the respective User to ZEN Reminder in the last 12 months preceding the moment the claim or the damaging act occurred.

In the event that the User has exclusively used the free (standard) version of the Service and has not made any payment in the last 12 months, the Operator's total liability is capped at the absolute value of 0 (zero) EUR (or the equivalent in local currency).

17.3. Applicability in the case of consumer rights

In the event that mandatory local consumer protection legislation prohibits or restricts the limitation of liability for personal injury, death, direct intent, or gross negligence (gross fault), these limitations shall apply exclusively to the maximum extent permitted by that law, without affecting the validity of the other clauses in this document.

18. INDEMNIFICATION AND DAMAGES

This section establishes the User's obligation to legally and financially protect the Operator in the event that the User's actions, Content, or misuse of the Service generate direct damages or attract the Platform's liability toward third parties or authorities.

18.1. Obligation to Indemnify and Hold Harmless

The User expressly accepts and undertakes to defend, fully indemnify, and hold harmless from any legal, civil, administrative, or criminal liability ZEN Reminder, as well as the Operator, its associates, administrators, employees, agents, collaborators, licensors, and technical partners.

This obligation entails the full coverage of any claims, complaints, legal actions, demands for compensation, liabilities, damages, losses, fines, penalties, and costs (including, but not limited to, reasonable attorneys' fees, court costs, and technical expertise costs) resulting from, or closely related to:

• Breach of this agreement: Any failure by the User (or by any other person accessing the Service using their Account) to comply with the clauses, obligations, representations, or warranties set forth in these Terms and Conditions or in the Privacy Policy.
• Illegal or abusive use of the Service: Any use of the ZEN Reminder Platform contrary to applicable laws, regulations, or acceptable use policies, including fraud attempts, cyber attacks, or intentional overloading of servers and cron jobs.
• Infringement of third-party rights: Any infringement of intellectual property rights (copyrights, trademarks), trade secrets, the right to privacy, personal data protection (GDPR), or any other property or civil rights belonging to a third-party natural or legal person, caused by the input, processing, or transmission of User Content (including in the case of configuring Third-Party or Shared Alarms).

18.2. Procedure in Case of Litigation with Third Parties

In the event that a third party initiates an action or a claim against the Operator for reasons related to the User's conduct:

• The Operator will notify the User in a timely manner regarding the existence of such a claim or legal action.
• The User undertakes to cooperate fully, at their sole expense, in the Operator's defense and to provide all information, documents, and technical evidence necessary to resolve the case.
• The Operator reserves the right to assume exclusive control over the defense and management of any litigation subject to indemnification by the User, in which case the User will remain fully responsible for the payment of all amounts established by court judgments or settlement/mediation agreements approved by mutual consent.

19. TERMINATION OF USE AND CONTRACT TERMINATION

This Terms and Conditions agreement remains in force and produces legal effects throughout the entire duration in which the User accesses the Platform, maintains the mobile application installed, or holds an active Account within ZEN Reminder. The contract may be unilaterally terminated by either party, in accordance with the rules established in this section.

19.1. Termination of use by the User

The User has the right to cease using the Service at any time, without the need for justification or prior approval from the Operator. For the termination to take full effect, the User must:

• Manually deactivate the automatic renewal option for any active premium Subscription, directly from the Account settings or through the official app stores (Google Play Store or Apple App Store);
• Request the permanent deletion of the Account by using the special function in the application or by sending an express request through the "Contact" section;
• Uninstall and permanently delete the ZEN Reminder application from all mobile devices in their possession.

Voluntary termination of use by the User does not entail any refund obligation on the part of the Operator for paid and unused Subscription periods.

19.2. Suspension and closure of the Account by the Operator

The Operator reserves the legitimate right to temporarily suspend access to the Service, to restrict certain functionalities (such as sending Third-Party Alarms), or to permanently close and delete a User's Account, without notice, without any prior notification, and without any obligation for financial compensation, in the following specific scenarios:

• Violation of terms: If the User directly or indirectly violates any of the clauses of this agreement, intellectual property rules, or the provisions of the Acceptable Use section.
• Suspicions of fraud or abuse: If unusual activities are detected, attempts to circumvent payment systems, the use of false identities, or malicious manipulation of server scripts and background processes.
• Security risks: If the use of that Account generates a direct technical threat to the integrity of the Platform, the ZEN Reminder servers, or the data security of other users (such as malware infection or flood/spam Alert attacks).
• Legal obligations and administrative orders: In the event that the Operator is obliged to act in this regard by the application of a law, a final court decision, or at the express request of a competent governmental, regulatory, or judicial authority.
• Prolonged inactivity: The Operator reserves the right to delete accounts that have remained completely inactive (without any login or use of the Service) for a continuous period of at least 12 months, for the purpose of database optimization.

19.3. Effects of termination and survival of clauses

Upon the conclusion of the contractual relationship (through Account deletion or termination applied by the Operator), the User's right to access the Service and the limited license of use are immediately canceled. All Reminders, location data, audio files, and settings saved within the Account will be permanently deleted, without the possibility of recovery.

The clauses in this document which, by their nature, are intended to survive the termination of the contract — including, but not limited to: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Applicable Law, and Dispute Resolution — will remain fully valid and produce legal effects even after termination.

20. PERSONAL DATA PROTECTION (GDPR)

The Operator attaches particular importance to the privacy and security of personal data entered by Users. All operations for collecting, storing, processing, and transmitting data (such as email addresses, voice recordings, geographic coordinates for Location Alarms, or queries sent to AI modules) are carried out in strict accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

20.1. Regulation through the Privacy Policy

The detailed principles, legal grounds, purposes of processing, data retention period, the manner of using Artificial Intelligence modules, sharing with cloud infrastructure providers, and the specific rights you benefit from as a data subject (right of access, rectification, erasure, restriction, or portability) are extensively regulated in our dedicated official document.

20.2. Accessing the dedicated GDPR page

For total transparency and complete information, the User can separately, directly, and in detail access all policies and technical measures implemented for the protection of their data by visiting the dedicated web page, permanently available at the official address: zenreminder.com/gdpr.php. This separate document is an integral part of the Platform's legal architecture and complements this agreement.

20.3. Confirmation and acceptance of policies

By downloading, installing the application, creating an Account, or using the ZEN Reminder Services in any way, the User expressly confirms that they have read, understood, and fully accepted the Privacy Policy and the data processing mechanisms described on the special GDPR page.

In the event that the User uses the Alarms for Third Parties or Shared Alarms function and enters personal data belonging to third parties (names, phone numbers, contextual details) into the Platform, they assume full legal responsibility for having previously obtained the valid and informed consent of those persons, in accordance with the strict requirements provided on zenreminder.com/gdpr.php.

21. PERIODIC MODIFICATION OF THE TERMS AND CONDITIONS

To adapt to legislative developments, technological changes, market dynamics, or the introduction of new functionalities within the application and servers, the Operator reserves the legitimate right to review, update, or partially or totally modify this document at any time.

21.1. Publication and transparency of updates

Any modified or supplemented version of these Terms and Conditions will be officially published on the ZEN Reminder website and will become accessible within the mobile applications.

The date of the last revision will be visibly mentioned at the beginning of the document under the mention “Last update”. The Operator is not obliged to send individual email notifications for minor or purely administrative changes, which is why the User is advised and has the responsibility to periodically consult this document to stay up to date with the terms in force.

21.2. Notification of major changes

In the event that the changes made are of a substantial nature and may directly affect the rights, Subscription fees, or obligations of the Users, the Operator will make reasonable efforts to provide prior notice at least 15 days before the new rules come into force. This notification may be made by displaying an alert message (pop-up) inside the application, through a dedicated acceptance screen upon opening the Account, or by sending an email to the address associated with the User Account.

21.3. Implicit acceptance through continued use

Continuing to access the website, keeping the mobile application installed, logging into the Account, or using the ZEN Reminder Service in any way after the date the changes were published and came into force constitutes full, unconditional, and irrevocable acceptance of the new version of the Terms and Conditions.

If the User does not agree with the changes made and does not wish to be legally bound by the new version of the agreement, they have the legal obligation to immediately cease using any functionalities of the Platform, cancel their active Subscriptions, and completely uninstall the ZEN Reminder application from all their devices.

22. GOVERNING LAW AND DISPUTE RESOLUTION

This agreement, as well as any legal relationship, contractual or non-contractual obligation arising from or in connection with the use of the ZEN Reminder Platform, are governed, interpreted, and applied in accordance with the national legislation in force in the jurisdiction where the Service Operator has its registered office or legal residence.

22.1. Mandatory Amicable Settlement Procedure

In the event of any misunderstanding, dispute, claim, or litigation between the User and the Operator, arising from the interpretation, execution, non-execution, or termination of this contract, the parties expressly agree to make all reasonable efforts to resolve the dispute amicably, through direct negotiations and in good faith.

• Before initiating any formal legal proceedings or court action, the dissatisfied User undertakes to send a detailed written notification to the Operator, using the official address in the "Contact" section.
• The notification must include the Account identification data, an exact description of the problem, relevant technical evidence, and the claims formulated.
• The Operator will analyze the complaint and formulate an official response within a maximum of 30 business days from its receipt, attempting to find a fair commercial or technical solution for both parties.

22.2. Jurisdiction of the Courts

In the event that the dispute cannot be resolved amicably within 45 days from the date the official notification is received by the Operator, either party has the right to address the courts of law.

The parties expressly agree that all disputes not resolved amicably shall be submitted for exclusive resolution to the competent courts at the Operator's official headquarters or residence, to the extent that local procedural law allows such a choice of judicial forum by contract.

22.3. Alternative Dispute Resolution (For EU Consumers)

If the User has the status of a consumer and resides within the European Union, they have the legal right to use European alternative dispute resolution platforms. The European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed for the purpose of out-of-court settlement of complaints regarding contractual obligations arising from online service contracts.

23. END USER LICENSE AGREEMENT (EULA)

This article constitutes a direct, binding, and enforceable legal agreement between the User, as the licensee, and the Operator, as the licensor. This End User License Agreement (EULA) governs the downloading, installation, copying, and use of the ZEN Reminder mobile applications on your terminal devices (smartphone, tablet, or other compatible devices).

23.1. Conditions for Granting the EULA License

By downloading the application from official stores (Google Play Store, Apple App Store) or by installing it, the Operator grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and unilaterally revocable license to use a copy of the object code of the ZEN Reminder application. This license is granted strictly for the use of the Service for non-commercial, personal, and legitimate purposes, in full compliance with the rest of the provisions in this document.

23.2. Specific Software Use Restrictions

The rights granted by this EULA license are subject to severe restrictions. The User is strictly prohibited, directly or through third parties, from performing the following actions:

• To rent, sell, redistribute, sublicense, retransmit, or commercially exploit the mobile application for their own benefit or for third-party entities;
• To isolate, extract, or copy individual components of the software, including the graphical interface, specific alarm sounds, the Whispered Pre-alarms function, or the logic of the Memory Training algorithms;
• To bypass, modify, disable, or alter the technical security, encryption, or license and payment verification mechanisms integrated within the mobile application;
• To use the modified or altered mobile application for the purpose of sending false commands or requests to server scripts or to disrupt the cron jobs that run every 10 seconds.

23.3. Automatic Termination of the EULA License

This EULA license takes effect on the date of installation or use of the application and remains valid until its termination. The license shall terminate and expire automatically by right, without any prior notice and without any judicial or extrajudicial procedure by the Operator, at the moment the User violates any obligation or technical restriction provided in these Terms and Conditions.

Upon termination of the license, the User has the legal obligation to immediately cease all use of the software application and to delete, destroy, or uninstall all complete or partial copies of the ZEN Reminder application from all their devices.

23.4. Prevalence of Distribution Store Rules

The User acknowledges that this EULA contract is concluded exclusively between the User and the Operator, and the Google or Apple platforms have no obligation for support, maintenance, or warranty related to the ZEN Reminder software. However, your right to use the application is also conditioned by compliance with the usage rules imposed by the commercial terms of the Google Play Store and Apple App Store (Usage Rules).

24. SEVERABILITY OF CONTRACTUAL CLAUSES

The provisions of this Terms and Conditions agreement are severable and independent of each other. The firm intention of the parties is for all clauses, rights, and limitations established in this document to produce legal effects to the maximum extent permitted by applicable law.

24.1. Maintaining the validity of compliant clauses

In the event that any article, paragraph, clause, provision, or term within this document is declared by a competent court of law, a regulatory authority, an arbitration body, or through a change in current legislation, as being null, illegal, unconstitutional, invalid, or unenforceable in any way or in any jurisdiction, such a finding shall not affect, nullify, or prejudice in any way the validity, legality, legal force, and enforceability of the remaining provisions in force.

All other sections of the agreement shall continue to produce their full effects and shall remain fully binding on both parties, as if this version of the contract had been drafted without including the clause declared unenforceable.

24.2. Automatic replacement of non-compliant provisions

In the event of identifying a null or unenforceable provision, the parties agree that the respective clause shall be automatically interpreted, modified, or replaced by the Operator with a new legal, valid, and enforceable provision.

The new clause shall be drafted and structured in such a way as to preserve and reflect to the highest degree possible the original intention of the Operator, the economic purpose, the technological objectives (such as limiting the technical liability of servers and cron jobs), and the legal balance initially established between the User and the Platform, within the strict limits permitted by law.

25. CONTACT INFORMATION AND OFFICIAL COMMUNICATION

The Operator pays special attention to transparency and is open to responding to any requests, clarifications, or questions from Users regarding the provisions contained in these Terms and Conditions, the technical operation of the Platform, or the reporting of Service malfunctions.

25.1. Official Support and Correspondence Channels

To submit an official request, a security notification, or a legal clarification request, you can contact us directly through the following options:

• Dedicated electronic form: Available by directly accessing the special "Contact" section in the main menu of the official website zenreminder.com;
• Integrated support: By using the support or contact function implemented within the ZEN Reminder mobile applications for Android and iOS;
• Email address: Sending an electronic message to the official support address displayed on the Platform's pages, ensuring that you mention a brief description of the issue in the subject line (e.g., "Terms and Conditions Request" or "Account Issue").

25.2. Processing Time and Communication Validity

The Operator will make all commercially reasonable efforts to analyze your requests and to formulate a clear and complete response within a maximum of 30 days from the date of valid receipt of the message.

Any official notification sent by the User will be considered valid and legally taken into account exclusively from the moment it has been received on the electronic contact channels mentioned above and has been confirmed by the Operator's technical systems.

FULL ACCEPTANCE OF THE AGREEMENT

By checking the acceptance box upon Account creation, by downloading, installing, maintaining the application on the device, or by using the ZEN Reminder website and Services in any way, you irrevocably confirm that you have read in full, fully understood the legal and technical meaning of each clause, and agree to be legally bound by all provisions of this document, including the warranty exclusions and the severe limitations of the Operator's liability.